1. Setting Up Payment Plans
✔ Assess Financial Need: Offer tiered options (e.g., 3/6/12 months)
✔ Clear Terms: Put agreements in writing (amount, frequency, late fees)
✔ Automate Payments: Use recurring credit card/bank drafts
2. Best Practices
| Strategy | Benefit |
| Upfront Estimates | Reduces sticker shock |
| Online Self-Service | 24/7 patient access |
| Sliding Scale Options | Improves collections from low-income patients |
3. Tracking & Follow-Up
✔ Centralized Dashboard: Monitor active plans
✔ Automated Reminders: SMS/email before due dates
✔ Delinquency Protocol:
- 1-7 days late: Friendly reminder
- 15+ days: Phone call + plan adjustment
4. Compliance Considerations
✔ No Interest (to avoid lending regulations)
✔ ADA Compliance: Offer accessible payment options
