Submit a Ticket
Need direct support? You’re in the right place.
The Ticketing System allows you to log issues, ask questions, or request help from our specialized support teams. This system ensures full visibility, timely updates, and efficient resolution of your queries.
You can submit a ticket for:
- Billing discrepancies or corrections
- Claim follow-ups or re-submissions
- Denial handling and appeal requests
- Credentialing updates or escalations
- Technical issues with reports, portals, or access
- Any service-related clarification or troubleshooting
When submitting a ticket:
- Be as specific as possible with patient names, dates of service, claim IDs, etc.
- Upload any related documentation (EOBs, notes, screenshots)
- Choose the correct category to route it to the right team
Once submitted, your ticket will be assigned and tracked internally. You’ll receive a confirmation and updates as the ticket progresses.
Response Time: Our team typically responds within 1–2 business hours.
